{"id":172120,"date":"2026-04-23T16:48:19","date_gmt":"2026-04-23T14:48:19","guid":{"rendered":"https:\/\/tenzin-tseme.fr\/?page_id=172120"},"modified":"2026-08-25T18:36:47","modified_gmt":"2026-08-25T16:36:47","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/tenzin-tseme.fr\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">This privacy policy explains how the personal data of visitors and customers of the Tenzin Ts\u00e9m\u00e9 website are collected, used and protected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The site is accessible at tenzin-tseme.fr.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who is responsible for the processing of your data?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The data controller is <strong>V\u00e9ronique Alber Latour<\/strong>, sole trader, practising her artistic activity under the name of <strong>Tenzin Ts\u00e9m\u00e9<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Work address: <strong>14 all\u00e9e des Champs \u2013 66470 STE MARIE LA MER<\/strong><br>Email : <a href=\"mailto:tseme@tenzin-tseme.fr\"><strong>tseme@tenzin-tseme.fr<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Complete registration details are available in the website's legal notice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What personal data can be collected?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on how you use the website, various pieces of information may be collected. When you use a contact form or submit a bespoke order, the data may include, amongst other things, your <strong>surname, first name, email address, the content of the message, and any documents or photographs you choose to send<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lors d\u2019une commande sur la boutique, les informations n\u00e9cessaires au traitement de l\u2019achat peuvent notamment comprendre vos nom et pr\u00e9nom, adresses de facturation et de livraison, adresse \u00e9lectronique, num\u00e9ro de t\u00e9l\u00e9phone lorsqu\u2019il est demand\u00e9, contenu du panier, montant et historique de la commande, ainsi que les informations n\u00e9cessaires \u00e0 son exp\u00e9dition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous choisissez de cr\u00e9er un compte client, le site conserve \u00e9galement les informations du compte, les adresses enregistr\u00e9es et l\u2019historique des commandes. Les mots de passe ne sont pas conserv\u00e9s en clair.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The bank details required for payment are processed by the secure payment service provider <strong>Stripe<\/strong>. Tenzin Ts\u00e9m\u00e9 does not have access to your full credit card number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you sign up for the <strong>Cercle Illustr\u00e9<\/strong>, your first name and email address are used to manage your registration and send you the communications you have chosen to subscribe to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certain technical data may also be collected whilst you are browsing the website, including your IP address, the browser you are using, information about your device, and data necessary for the website\u2019s operation and security.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why are your data used?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your personal data may be processed for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reply to your enquiries sent via the website; ;<\/li>\n\n\n\n<li>to assess and process a request for a bespoke illustration; ;<\/li>\n\n\n\n<li>record and process your orders; ;<\/li>\n\n\n\n<li>process payments; ;<\/li>\n\n\n\n<li>prepare and dispatch the commissioned works; ;<\/li>\n\n\n\n<li>to manage customer relations and after-sales service; ;<\/li>\n\n\n\n<li>comply with accounting, tax and legal obligations; ;<\/li>\n\n\n\n<li>ensure the security and proper functioning of the site; ;<\/li>\n\n\n\n<li>to manage your membership of the Cercle Illustr\u00e9 and to send you the communications you have consented to receive.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The data are not sold to third parties.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">On what legal grounds is your data processed?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the circumstances, data processing is based on different legal grounds set out in the GDPR.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The performance of a contract or pre-contractual measures<\/strong> makes it possible in particular to process the data required for an order, a delivery or a custom order request.<\/li>\n\n\n\n<li><strong>Compliance with a legal obligation<\/strong> makes it possible to retain certain information required for accounting, tax or regulatory obligations.<\/li>\n\n\n\n<li><strong>Your consent<\/strong> forms, in particular, the basis for the processing carried out in connection with your registration with the Cercle Illustr\u00e9 and for cookies or trackers that require your consent.<\/li>\n\n\n\n<li><strong>Legitimate interest<\/strong> may be used when necessary for the operation, security or defence of the site's rights, subject to the respect of your own rights and freedoms.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The CNIL points out that the legal basis must be identified in accordance with the purpose of each processing operation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Le Cercle Illustr\u00e9 and Brevo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Registration for the <strong>Cercle Illustr\u00e9<\/strong> is optional. The information provided in the form is used to manage your subscription and to send you news about our creations, behind-the-scenes glimpses of the workshop, new collections and early access offers for subscribers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These communications are sent and managed using <strong>Brevo<\/strong>. You may unsubscribe at any time by using the link provided for this purpose in every message you receive. The rules governing electronic communications require, in particular, compliance with the conditions regarding consent or objection applicable to the type of message sent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fonctionnement de la boutique avec WooCommerce<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La boutique utilise <strong>WooCommerce<\/strong> pour g\u00e9rer le panier, les commandes et les comptes clients. Lors de votre navigation dans la boutique, WooCommerce peut traiter les produits consult\u00e9s, le contenu du panier, le pays ou l\u2019adresse de livraison, ainsi que certaines donn\u00e9es techniques n\u00e9cessaires au calcul des frais d\u2019exp\u00e9dition, \u00e0 la s\u00e9curisation de la commande et au fonctionnement de votre compte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce utilise \u00e9galement des cookies techniques permettant notamment de conserver le contenu du panier, de d\u00e9tecter ses modifications et de maintenir la session du client. Ces cookies sont indispensables au fonctionnement de la boutique et ne sont pas utilis\u00e9s \u00e0 des fins publicitaires.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Secure payments with Stripe<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les paiements effectu\u00e9s par carte bancaire, Apple Pay, Google Pay, Link ou Bancontact sont trait\u00e9s par <strong>Stripe<\/strong>, payment service provider. The information necessary for payment is transmitted directly to Stripe in accordance with its own security measures and privacy policy. Tenzin Ts\u00e9m\u00e9 does not receive your full bank card number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certain transaction details are nevertheless retained when they are necessary for managing your order, for accounting purposes, or to comply with legal obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stripe peut recevoir les informations de facturation, le montant de la transaction et les donn\u00e9es techniques n\u00e9cessaires \u00e0 l\u2019authentification du paiement et \u00e0 la pr\u00e9vention de la fraude. Pour en savoir plus, vous pouvez consulter la <a href=\"https:\/\/stripe.com\/fr\/privacy\" data-type=\"link\" data-id=\"https:\/\/stripe.com\/fr\/privacy\" target=\"_blank\" rel=\"noopener\">politique de confidentialit\u00e9 de Stripe<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Orders and delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque vous passez une commande, les informations n\u00e9cessaires \u00e0 son traitement peuvent \u00eatre communiqu\u00e9es aux prestataires intervenant dans son ex\u00e9cution, notamment \u00e0 Stripe pour le paiement, \u00e0 l\u2019h\u00e9bergeur du site et au transporteur charg\u00e9 de la livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Seules les donn\u00e9es strictement n\u00e9cessaires \u00e0 l\u2019accomplissement de leur mission leur sont communiqu\u00e9es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How long is your data kept?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les dur\u00e9es appliqu\u00e9es par la boutique sont les suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>comptes clients inactifs : <strong>36 mois<\/strong> ;<\/li>\n\n\n\n<li>commandes en attente de paiement : <strong>7 jours<\/strong> ;<\/li>\n\n\n\n<li>commandes \u00e9chou\u00e9es : <strong>30 jours<\/strong> ;<\/li>\n\n\n\n<li>commandes annul\u00e9es : <strong>12 mois<\/strong> ;<\/li>\n\n\n\n<li>commandes termin\u00e9es ou rembours\u00e9es et pi\u00e8ces justificatives correspondantes : <strong>132 mois<\/strong>, afin de respecter l\u2019obligation de conservation comptable de dix ans \u00e0 compter de la cl\u00f4ture de l\u2019exercice concern\u00e9 ;<\/li>\n\n\n\n<li>demandes de contact ou de commande personnalis\u00e9e n\u2019ayant pas donn\u00e9 lieu \u00e0 un contrat : pendant la dur\u00e9e n\u00e9cessaire \u00e0 leur traitement, puis au maximum <strong>3 ans apr\u00e8s le dernier contact<\/strong> ;<\/li>\n\n\n\n<li>donn\u00e9es li\u00e9es au Cercle Illustr\u00e9 : jusqu\u2019\u00e0 votre d\u00e9sinscription ou pendant la dur\u00e9e autoris\u00e9e pour la gestion de la relation avec les abonn\u00e9s.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cookies and trackers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The site uses cookies or similar technologies necessary for its operation. Other trackers may be used, notably for audience measurement or certain third-party services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where required by regulations, these cookies are only placed after obtaining your consent. You must be able to <strong>accept or refuse the relevant cookies and change your mind later<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Strictly necessary cookies required for the website to function can be used without consent when they meet the conditions set out in the regulations. Detailed information regarding the cookies used can be accessed via the consent management tool available on the website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Content from third-party services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some pages may incorporate content or services from third-party sites, for example videos, maps, payment tools or other external features. These services may process certain data when you use them. When their operation requires the placement of cookies subject to consent, these must only be activated after you have given your agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Data transfers outside the European Union<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some technical service providers used by the site may process or host data outside the European Economic Area. When such transfers take place, they must be governed in accordance with the GDPR by an appropriate legal mechanism applicable to the provider and the country concerned.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What are your rights?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with the GDPR and the Data Protection Act (Loi Informatique et Libert\u00e9s), you have, depending on the processing in question, in particular:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>of a <strong>right of access<\/strong> to your data ;<\/li>\n\n\n\n<li>of a <strong>right to rectification<\/strong> ;<\/li>\n\n\n\n<li>of a <strong>right to erasure<\/strong> when the legal conditions are met; ;<\/li>\n\n\n\n<li>of a <strong>right to restriction of processing<\/strong> ;<\/li>\n\n\n\n<li>of a <strong>right to object<\/strong> in the situations provided for by the regulations; ;<\/li>\n\n\n\n<li>of a <strong>right to data portability<\/strong> where applicable; ;<\/li>\n\n\n\n<li>by right of <strong>withdraw your consent at any time<\/strong> when a treatment relies on it.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The CNIL reminds us that individuals must be clearly informed of these rights and have a means of exercising them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to exercise your rights?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise your rights or ask a question regarding the use of your personal data, you can write to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:tseme@tenzin-tseme.fr\"><strong>tseme@tenzin-tseme.fr<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your request will be processed in accordance with the timeframes laid down by regulations. Proof of identity may be requested only when necessary to verify the identity of the person making the request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Complaint to the CNIL<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you consider, after having contacted me, that your rights regarding your personal data are not being respected, you can lodge a complaint with the <strong>National Commission for Data Protection and Liberties<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Update of this policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy policy may be amended in order to reflect changes to the website, the services offered or applicable regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour : 25 ao\u00fbt 2026.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>La pr\u00e9sente politique de confidentialit\u00e9 explique comment les donn\u00e9es personnelles des visiteurs et clients du site Tenzin Ts\u00e9m\u00e9 sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es. Le site est accessible \u00e0 l\u2019adresse tenzin-tseme.fr. Qui est responsable du traitement de vos donn\u00e9es ? Le responsable du traitement est V\u00e9ronique Alber Latour, entrepreneure individuelle, exer\u00e7ant son activit\u00e9 artistique sous le [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":173081,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-172120","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/pages\/172120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/comments?post=172120"}],"version-history":[{"count":7,"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/pages\/172120\/revisions"}],"predecessor-version":[{"id":173594,"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/pages\/172120\/revisions\/173594"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/media\/173081"}],"wp:attachment":[{"href":"https:\/\/tenzin-tseme.fr\/en\/wp-json\/wp\/v2\/media?parent=172120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}